Allianz Repairer Program

The Allianz Network Repairer program aims to provide a fair and transparent process, with clear criteria, that promotes clear understanding to repairer applicants of the requirements and expectations of the program. The application process and assessment criteria have been developed to assist us in appointing quality repairers that Allianz can confidently recommend to our customers. It also aims to deliver the best possible customer service and facilitate growth in the number of appointed repairers, particularly in those areas where we are growing our customer base.

Why Allianz?

Allianz brings local knowledge and global experience to provide security to our customers and business partners. Allianz is one of the largest general insurers in Australia with more than 2 Million customers. Allianz is a member of the Allianz Group, which operates in more than 70 countries, providing protection to over 60 million customers worldwide.

We’re driven to deliver the best claims service in Australia

Allianz understands that a claim is the key moment of truth for our customers. The repair of their damaged vehicle is a major factor in their claims experience. We are driven to deliver a superior service and continually challenge ourselves to find ways to improve. Our claims philosophy rests on one principle: to deliver a quality claims experience, through outstanding service and responsiveness to our customers. This means we are looking for the best repairer partners to help us deliver the Allianz experience for our customers.

Allianz Managed Repair Process

The Allianz "Managed Repair Process" is industry leading. Repairs are not delayed waiting on quotes, tenders or repair auctions. Allianz customers enjoy a fast and efficient process delivering quality repairs, which includes the following steps:

1. The customer’s vehicle is inspected at the repairers once the vehicle is dismantled. This means in most cases that repairs can commence the day the vehicle arrives at the shop.
2. Our repairers and assessors agree on the correct repair method and suitable timeframe.
3. The customer receives regular contact to advise them on what’s happening to their vehicle and when it will happen.
4. We inspect the vehicle throughout the repair process to ensure a quality finish and timely repair.

The Application Process

Repairers need to complete the application form, which contains a number of detailed questions about the repairer’s business, which is to be considered for appointment to the Allianz ‘Approved Repairer Network’.

Applications to become an approved repairer will be assessed based on criteria determined by Allianz, assessed in two stages set out below:

The first stage comprises questions on the initial application form. Applicants who fulfill these criteria to the satisfaction of Allianz will be notified, following which their suitability to become an approved repairer will be further assessed on the basis of the applicant’s ability and willingness to meet the second stage criteria.

The second stage of the selection process requires that applicants answer further detailed questions, combined with a more detailed analysis of the applicant’s business, including a site inspection and interview. If a repairer meets all the criteria and their application is successful, appointment as an Allianz Network Repairer will be subject to the repairer entering into an agreement that will govern the terms and conditions of appointment. A copy of the agreement will be provided to repairers when they are advised that their application has been successful. Repairers will be given a period of not less than fourteen (14) days in which to review and, if they agree, sign the agreement.