Online, any time

The fastest, easiest way is via our online claims form. You can submit your claim notification 24 hours a day, 7 days a week, whenever it suits you.

It takes less than 10 minutes to complete the form, and once we receive it, one of our friendly claims consultants will contact you within 4 business hours.

• Secure form
• No phone queues
• Immediate confirmation number for your reference

Before you submit a claim
You'll find that completing your online claim form is quicker if you have these details at hand before you start:

• Your policy information
• Information about the incident, such as the date, where the damage occurred, etc.
• Details about the loss or damage you are claiming for.
• Information about any other people, vehicles or property involved.

Over the phone
Alternatively, you can call us on 13 1000 during business hours (8.00am – 5.30pm AEST/AEDT, Monday to Friday.)

After business hours, our emergency claims service will provide assistance and obtain details of your claim. We will contact you the next business day and complete your claim submission.

To assist us in processing your claim, please have to hand your policy number and details of the accident, including contact details for any other drivers and details of all other cars involved.

Our claims consultants will discuss the most appropriate method for managing the repair process and, if required, assist you in selecting the most suitable and conveniently located repairer. If your car cannot be driven, we can arrange for it to be collected and delivered to the repairer. If your car is driveable, you can simply drive your car to the repairer on the agreed day. We will advise you of the claims process and answer any of your queries.