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Security

Keeping you safe from scams and your personal information secure

The security of your personal information is important to us. We’re always working to better protect your data and keep you safe from scams.

We utilise a variety of techniques and employ a range of security protocols to control your personal information. This includes while it’s within our systems, when it transits the internet, and when it’s being managed by our people and agents. This allows us to keep your personal information secure, while providing you with our quality products and services.

If you’re concerned, you can contact us at 13 1000 or send us an email.

Ways to keep your information safe

While we do all we can to keep your personal information safe, there are steps you can be taking to reduce security risks online.

Be observant and
on guard

  • Regularly check your accounts for unusual transactions. If you see anything suspicious, contact your provider immediately.
  • Don’t click on links in suspicious emails or SMS messages. 

Use unique authentication

  • Use long, strong and unique passwords. Don’t share them with other people and use a secure password manager to store them. 
  • Use multi-factor authentication on your important personal accounts, such as banking, mobile phone provider and personal email.

Stay
tech-savvy

  • Keep the software on your phones, laptops and devices up to date, with the latest security fixes and updates.

Don’t trust without checking

  • Watch out for impersonation scams through SMS messages, emails or phone calls. Don’t trust them even if they have your personal information (e.g. name, address, date of birth). Check with the company or person directly by using a known trusted number.

If you suspect your identity has been compromised, follow the advice of the Office of the Australian Information Commissioner.

For more information and advice, visit the Australian Cyber Security Centre.

Our privacy policy

We take the protection of your personal information very seriously. Our Privacy Policy sets out how we collect, store, use, and disclose any information or opinions about any identified or reasonably identifiable individual.
Read more

Ways to protect yourself from a scam

If you believe you’ve interacted with a scam relating to Allianz, contact us by calling 13 1000 or email.

Email scams

Phishing emails are designed to trick customers into providing personal information or clicking on links that lead to fake websites or that download malicious software.

If you receive and identify a scam email, don’t interact with it in any way other than to delete it immediately.

Identifying email scams

Phone and SMS scams

Phone and SMS scammers often claim to be from reputable sources that you know and trust. Commonly pretending to be from Allianz, the Australian Government or a service provider.

If you receive a phone call or SMS scam, don’t interact with it – instead, hang up or delete the message.

Identifying phone and SMS scams

Repairer scams

Some scams involve third-party businesses or people contacting customers directly, without our authorisation, asking claimants to authorise them to repair their vehicle.

We strongly recommend you don’t sign any documents authorising repairs without first speaking to us.

Identifying repairer scams
If you receive a scam, report it immediately by calling 13 1000 or sending us an email.

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Allianz acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past and present.



Any advice here does not take into account your individual objectives, financial situation or needs. Terms, conditions, limits, and exclusions apply. Before making a decision about this insurance, consider the relevant Product Disclosure Statement (PDS)/Policy Wording and Supplementary PDS (if applicable). Where applicable, the PDS/Policy Wording, Supplementary PDS and Target Market Determination (TMD) for this insurance are available on this website. We do not provide any form of advice if you call us to enquire about or purchase a product.

Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the insurer of any general insurance products offered, and Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer of any life insurance products offered. Each entity is responsible for any statements and representations made about its products, on this website.